Read our Terms and Conditions to understand your rights and responsibilities when using our services.
Please ensure your child is on time for each session. Late arrival may result in a shortened session without adjustment in fees. If you are not present for the session without any prior notification and a change has not been confirmed by the tutor, you will still be charged for the session. If during a session, there is a technical problem with the connection (if online) or an uncontrollable event occurs, Clever Club Tutors will not charge you for that particular session, the session will be rearranged or not charged. If a tutor is late to a session, the time will be made up on the same day and session or added onto future sessions.
Payments are non-refundable, except under circumstances outlined below.
If a session is cancelled by the parent/guardian less than 24 hours before the scheduled time, it will be considered a missed session and the parent will still be charged.
Parents are allowed one free cancellation per academic year, this will be one session only, provided that the cancellation is communicated before the term has started.
No refunds will be given for missed sessions. However, it is at the tutor's discretion to reschedule the missed session within the same half-term. If the tutor agrees to reschedule, the session must be conducted within the current half-term and cannot be carried over to the next.
Sessions are per half term and any missed sessions - due to: celebrations, birthdays, parties, festivals, holidays booked etc- cannot be carried over into the following term or given as credit. The term cannot be made shorter if you are going on holiday you still need to pay upfront for the full term.
